Cancellation & Refund Policy

1. Introduction

At RentOra, we strive to ensure a seamless experience for our customers. However, we understand that plans can change. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are handled.

2. Rental cancellation

• Cancellations made 48 hours or more before the scheduled rental date will be eligible for a full refund.
• Cancellations made within 24 to 48 hours of the scheduled rental date will be eligible for a 50% refund.
• Cancellations made less than 24 hours before the scheduled rental date are non-refundable.

3. Shop purchases

Shop sales are separate from rentals. There is no rental-style return or website exchange.

• Website: you may cancel a shop order before dispatch — while it is unpaid, paid, or ready for pickup. Once it is out for delivery or delivered, it cannot be cancelled or returned online.
• Website cancellations refund wallet credit immediately and send gateway payments back to the original method (typically 5–7 business days).
• In-store POS: within 2 days of the sale, store staff may return the purchase (refund and restock) or exchange the sold unit for another shop item (one exchange per sale).

4. Refund process

Refunds will be processed within 5-7 business days to the original payment method. Store credits (wallet) are processed immediately.